Last month’s blog compared customer service with personal relationships, both of which need the right fit, alignment of expectations, and quality communication. The same principles apply to finding the right commercial cleaning company. Often, you cannot learn those things about your relationship – or contractor – until you’re already committed. Here are six tips to help with your research, so you’re not flying blind in the face of that decision.
Every industry has a set of standards – rules that are written and unwritten – that companies uphold to maintain their reputation and licensure. When it comes to cleaning, two authorities in quality are BSCAI and the Worldwide Cleaning Industry Association. We are proud to hold both certifications.
A good way to assess a company’s clout is to learn about who sits in the driver’s seat. Strong leadership determines what practices and protocols to use day-to-day and over time. You must be confident that decisions made about your facility align with your expectations. Ultimately, the person in charge of your commercial cleaning company must be trusted with your business.
Events like the COVID-19 pandemic serve as a reminder to always stay nimble. It’s best to prepare for anything, because rules and regulations constantly change. Your cleaning company partner needs to adapt as you do. That’s why, on an ongoing basis, Jidan Cleaning assesses your specific commercial janitorial needs and matches the best team suited to service your facility. We also stay informed about advancing technologies so that we can offer the most current and effective cleaning processes.
Today, we have more information than ever before at our fingertips. If you spend any time on social media, you know that strong opinions aren’t hard to find. Facebook, Glassdoor or Google reviews can offer customer perspectives to bring attention to potential issues or reassure them.
Your space is critical to staff productivity and safety. Jidan Cleaning prioritizes the same things when vetting, hiring, training, and coaching staff who will be working in your facilities. Plus, we use a quality control inspection system to ensure high standards.
If you’re evaluating cleaning companies, this means that you care about the health and well-being of your staff and customers. Extend that care by hiring a company that prioritizes green cleaning through minimizing waste and using natural and safe products.