4 Easy Ways to Onboard A Commercial Cleaner You’ll Love
Dirty windows, missed trash cans, and complaints that are never addressed.
Are you a building or facility manager longing for a commercial cleaning team that makes your life easier, not harder? A team that takes initiative and delivers white glove service every single time?
Are you settling for subpar work because the thought of making a “clean break” between onboarding and offboarding a new team is overwhelming?
Well, it really doesn’t have to be.
Initially, when you’re hiring a commercial cleaning company, you’re looking for:
- Glowing references
- Proven track record
- Quality services
- Comparable pricing
- Responsive, prompt follow-up
- A clear business proposal (addressing a client’s specifications)
In addition, an experienced, effective cleaning crew will go deeper than surface level to provide for all of their client’s needs (a.k.a. their deepest pain points), including a transition plan to make the switch seamless. Because let’s face it, vendor management is just one more thing on your long to-do list. Anything they can do to make your job easier only adds to their value.
This all makes perfect sense. And most companies start off with the best intentions. However, many end up falling short.
So what should you look for in a successful transition plan?
Here are the most important details:
- Have your new cleaning team provide a clear outline of their services with an emphasis on areas that need special attention – areas that might be below standards with your current cleaners.
- Ask about the team’s extended training. Be sure they provide training that will be customized to your specific needs and office locations.
- Operate under a continuous improvement plan. This is a planning process used to integrate supplier resources to improve materials, services, and functionality, so you’re free to update contractual obligations as your needs evolve.
- Question them directly: what can they do to make the cleaning transition simple? And do they have the resources that are required to solve your problems? Hint: a good salesperson will show they’re listening to you by reiterating your pain points.
Go beyond what’s on paper. Hire a commercial cleaner on a trial basis giving them a punch list of your biggest cleaning dilemmas. Compare their responsiveness, performance, and attention to detail to that of your current cleaning crew. The differences should be noticeable.
Onboarding a commercial cleaner – one that can meet your expectations – is not an impossible feat. By following these guidelines, you’ll know who comes up dull and who really shines.
For more tips and tricks to keep your office sparkling all summer long, visit our blog.
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